Frequently Asked Questions

How much does shipping cost? From when are orders free of shipping charges?

We cover the shipping costs for you. So, for an order within Germany, no costs will be charged to you.

How long is the delivery time?

Delivery within Germany takes 1-3 business days. If you place an order by 2:00 PM, we will send the package to you on the same day.

Can I change my order after completion?

Unfortunately, we cannot change orders afterwards, please excuse us. We place great importance on ensuring your goods reach you as quickly as possible, which is why your order is processed immediately.

How can I return something?

If you want to return your goods, you can do so at the following address:

Kividrops Returns
c/o Rautenhaus Spedition
Ludwig Erhard Straße 34
28197 Bremen
Germany

How does the money-back guarantee work?

For you, we double the statutory withdrawal period from 14 to 28 days. Because you, your children & your satisfaction are our priority! If our products do not convince you, contact us and we will refund the purchase price vía the payment method you used when buying.